Sometimes accidents happen, and sometimes thieves get the better of us no matter how many precautions we take.

This only gives us more opportunities to be vigilant about protecting our personal information. The quicker we hear from you, the more damage can be controlled from our end.

If one or more of your Telcoe cards have been lost or stolen, please contact us immediately. For fast response and security to your account, please notify us by phone, not mail.

Debit Card

If you have a lost/stolen Telcoe FCU debit card, please report it immediately to card services at 1-866-546-8273, 24 hours a day. You may contact Telcoe Federal toll-free at 1-800-482-9009 during normal business hours.

After Hours Risk Management – Debit Card

If you see a missed call from 1-800-417-4592, our after hours risk management team is trying to reach you regarding potentially suspicious activity on your account. Please call them back to go over recent activity. 

Credit Card

If you have a Telcoe Federal Mastercard® credit card that's been lost or stolen, please report it immediately, 24 hours a day, to 1-800-449-7728.

You may contact Telcoe Federal toll-free at 1-800-482-9009 during normal business hours.

Prepaid Card

If your Prepaid Visa® has been lost or stolen, please contact MAP Prepaid services at 1-866-906-4170.