Frequently Asked Questions
What are your hours of operation?
View our current Locations & Hours.
Can I change my address online?
To protect your account, we require a signature when updating your address. This can be done by faxing your request to 501-375-6233 or mailing a letter with your signature to:
P.O. BOX 34200
Little Rock, AR 72203
What is a wire transfer?
An electronic transfer of funds usually involves large dollar payments. To have money wired out of your Telcoe account, please call our office for the appropriate forms. Ask a Telcoe representative about the fee to wire funds out.
Can you reload my prepaid card on Saturday?
At this time, Telcoe Federal loads prepaid cards only from Monday to Friday. There are currently two load times, 10:00 a.m. and 4:00 p.m. Requests made after these times will not be processed until the next scheduled load time. However, you yourself can use a debit card to load your prepaid card online at Map Prepaid, or at any Walmart with a Money Center.
What is Telcoe's Routing number?
282075523 NOTE: This is not sufficient for an incoming wire. See further down for wires.
Where can I find my account number?
You can find your account number(same as member number) located at the top of your statement. If you have electronic statements, all you need to do is login to online banking, click e-statements, and review your most recent statement. The account number can also be found on the bottom of your check book. We highly recommend and encourage the use of online banking and e-statements so you have quick and easy access to your banking information.
How can I check my account balance?
You can check your balance through online banking, telephone teller and text banking.
How do I access 24/7 telephone teller?
Call 501-375-2648 (or our Toll-Free number 800-482-9009) and enter your member number (account number). When the automated service asks for your password (PIN) this is defaulted to the last 4 of your social security number. It is not the same as your debit card PIN unless you have changed the PIN yourself. We do not keep record of your PIN numbers.
How can I withdraw funds from my account?
If you have a savings account, you can use 24/7 Telephone Teller to withdraw funds via check and have it mailed to the address on file or you can stop by one of our 4 Arkansas locations.
How many withdrawals do I get from my savings account before I am charged a fee?
Prime Share Savings – 2 withdrawals from a prime share per month
Quarter Plus Money Market – 3 withdrawals and 3 transfers per month
How do I keep my Telcoe account active?
The easiest way to ensure that the account does not go dormant is to make a small transaction regularly. Payroll deduction from work or retirement funds are easy to setup. This may be a small deposit or a withdrawal. Use 24/7 Telephone Teller to call and request a mailed withdrawal or stopping by one of our 4 locations (even on Saturday until 11:30am) to make a deposit or withdrawal.
How do I keep my savings account from going dormant?
Make a small deposit to keep your account from going dormant. You can stop by one of our 4 Arkansas locations, send an electronic deposit from your current checking accounts online bill pay service, mail to Telcoe Federal Credit Union, PO BOX 34200, Little Rock, AR 72203. If you need more information, please do call or email a Telcoe account specialist at 501-375-5321 or email firstname.lastname@example.org
I have changed jobs, can I keep my savings account?
Once a member always a member. You can take Telcoe with you to different jobs, locations, and states. Most employers allow you to have not only a primary checking account deposit, but a secondary deposit. If you are no longer receiving deposits, you can still keep your account we just ask that you remember to keep it from going dormant or inactive.
How do I reset my online banking password?
Online Banking – Login to online banking from your browser and click on settings in the top bar. Scroll to the bottom of the page and you will see the option to change your password.
Mobile App – Login to your mobile app and tap on the three horizontal bars in the upper left corner and tap on preferences. You will see an option to change your login password.
I tried to activate my debit card with the phone number on the front of the card but it doesn't take my PIN?
Your PIN for activating your debit card is not the PIN number on the card. It is the PIN number for your telephone teller.
I have a charge from the gas station that I did not do! I did get gas but they have a hold on my debit card. What is this?
When you use your debit or credit card at the gas pump, they check your card to ensure there is anywhere from $75 to $150 available in your account. Once you pump gas this hold should release. If you swipe your card more than once, this hold will linger because you didn’t get gas for that swipe. This hold will release in 10 days. You can always give us a call at 501-375-5321 and we can review the account to determine if the hold can be released early.
I have a hotel hold on my card for 30 days, but I have already checked out of the hotel. Why is this still there?
If you use your debit card upon check-in for incidentals, the hotel places a hold on those funds. It could be for $50 or they could authorize $50 every day. When you check out using the same card this should come off hold, however if you pay through other means – cash, another card, travel agency (like expedia), or the hotel comps your room – this hold doesn’t release. The hotel does not send us notification when they release the hold. We recommend using a credit card for travel and entertainment transactions to prevent your funds from being held in your checking account.
Why does my debit card not work to rent a vehicle?
Telcoe blocks rental vehicle transactions on debit cards. We recommend using a credit card for rental purchases as the rental company can come back months later and take money from your account they say you owe regardless as to the balance in your account, causing you to go negative and have other items returned as insufficient funds.
I need to put a stop pay on my debit card for a merchant. How can I do this?
Unfortunately, we are unable to put stop pays on debit card transactions. The only way we can prevent them from charging your card number in the future is to close the debit card number and for you to get a new debit card. There is a $15 fee for a new card number.
Why should I order a box of checks?
When visiting a Telcoe branch all withdrawals from the teller come from your Telcoe savings account unless you write a check to ‘cash’ or yourself to give to the teller. Savings withdrawals are free for the first 2 and $5 each for 3rd or more. Card systems do go down occasional (the merchant, ATM machine, visa/mastercard, etc.) Having a paper check in your billfold can help you access cash without the need for a card.
Why was I charged $1 for a balance inquiry?
Any balance inquires done at an ATM machine does charge your account $1. To avoid the fee use our FREE mobile banking app, TEXT banking, or 24/7 Telephone Teller. We offer FREE checkbook registers to keep track of your account balance. Ask the teller for one.
How can I find a SURCHARGE FREE ATM machine?
Telcoe is a member of two different surcharge free ATM networks, https://co-opcreditunions.org/ and www.culiance.com. There are over 300,000 surcharge free locations nationwide. You can even text a zip code to 91989 to find a location nearest you.
How long do I need to be a MEMBER of Telcoe before I can apply for a loan?
You can apply for a loan the same day you join Telcoe. If you would like to speak to a loan specialist before joining, please call 501-375-5321 option 2. We can offer you rate and payment estimates and answer any questions you may have. You will need to join the credit union to submit a loan application and have a credit report accessed.
How do I wire funds into my Telcoe account?
When you need to wire funds to your Telcoe account, you need our wire instructions. Please see our fee schedule for wire fees. Please provide the following instructions:
Catalyst Corporate Federal Credit Union
ABA #: 3119-9051-1
For Credit To:
Telcoe Federal Credit Union
Account #: 2820-7552-3
For Final Credit To:
Name: (of the member that is RECEIVING the funds in their Telcoe Account)
Account #: (account number of the member that is RECEIVING the funds)