Why do I see "Jack Henry & Associates" in the address bar? Is this Telcoe Federal's legitimate site?
Yes. Jack Henry & Associates is the vendor we've partnered with to provide online banking and bill pay to our members. In some browsers, you may see their name appear. Rest assured, the site is legitimate and secure.
Is there a way to see all of my accounts on one screen, without scrolling?
Yes, if you click on "Accounts" in the blue submenu bar, you will be able to see them all listed on one page.
Where can I see my payment due date, as well as the amount due in the account listing?
From the My Internet Banking screen, in the "My Accounts" section, click on the "Info" link next to your balance and you will be able to see much more detail, including the payment due date and amount due. We are looking into a possible programming change that would bring this information back into the account listing, which would eliminate the need for further clicking.
How can I stop my user ID from being saved and my password from auto filling?
It's actually your browser doing this, not Internet Banking. Microsoft Internet Explorer Version 5 or higher saves user names and passwords. It will automatically complete any login for you. You can turn it off here.
I'm encountering errors when I try to view eStatements. What's wrong?
Many features of the new Internet Banking, including eStatements, require that third-party cookies be enabled. Please adjust your browser setting to allow third-party cookies (click for instructions).
A new user is a Telcoe Federal Credit Union member who has never enrolled in our online banking.
Steps to Enroll
1. Go to the home page and enter your member number in the EasyConnect ID box
2. At the login screen, click on "Not a user? Click here to apply"
3. Read the disclosure. If you agree, click "I Agree"
4. Enter your verification information:
5. Enter your personal information: